A few details.
A clearer plan.
What to expect when you enquire and arrange a repair.
A request is the first step
Sending an enquiry or choosing a preferred date does not confirm an appointment. We will agree on the date, scope and price with you before accepting the work.
Quotes and charges
Quotes are provided over the phone using your photos and job description. We do not arrange visits for quotes. Pricing depends on the type and size of the repair, materials and carpet condition. The price may change if additional work is identified when the carpet is assessed at the repair appointment. We’ll explain any change before carrying out the extra work.
Realistic repair outcomes
Carpet wear, fading, material and suitable donor pieces affect the result. An invisible repair cannot be guaranteed. We will discuss the approach and any identified limitations before work starts.
Access and preparation
Let us know about parking, stairs, access restrictions and heavy furniture. Agree on what needs moving before the visit.
Changing your plans
Contact us as soon as your plans change. Any applicable cancellation or rescheduling conditions will be provided when the appointment is agreed.
Water damage
The source of the water and condition of the carpet affect the available options. Keep away from electrical hazards and contaminated water. Specialist restoration or replacement may be needed.