Privacy,
in plain language.
How repair enquiries and photographs are handled.
Who we are
Mend Carpet Repairing is operated by the business operator (to be added at launch). Privacy enquiries can be sent to the business email (to be added at launch).
What we collect and why
A repair enquiry includes your name, contact details, repair address, job description, spare-carpet information, any photos you choose to provide and an optional preferred time. We use this information to assess the enquiry, contact you, discuss a quote and organise agreed work.
How enquiries are delivered
Online enquiries are processed through the selected enquiry provider. Its privacy information is available at the provider’s privacy page, added at launch.
Processing locations and access arrangements will be supplied before launch.
Keeping and removing information
The business’s enquiry and photograph retention arrangements will be supplied before launch.
Your photos
Include only what helps explain the repair. Avoid people, documents or other private information in images. Sending a photo to assess a repair does not give us permission to publish it. We seek separate permission for marketing use.
Website storage
This website does not include advertising trackers, analytics or browser storage. Entries stay in the page while you complete a request. A text copy is downloaded only if you choose to save it. Hosting and connected enquiry services may keep operational logs.
Questions, corrections or concerns
Contact the privacy email above to ask about access, correction or deletion, or raise a concern about your information. We may need to confirm your identity before acting on a request. Tell us which enquiry your request relates to.